In short
- 7 days: full refund if you ask within 7 days of your school's first payment.
- Wrong or double charge: always refunded in full.
- After that: no refund for a period that has already started, but nothing renews by itself.
First payment: 7-day refund
When a school pays for Classora for the first time, it can ask for a full refund within 7 days of the payment, for any reason. We may ask why, so we can improve, but we will not refuse.
Renewals and later payments
Plans are prepaid for 1, 6 or 12 months. After the first 7 days, or for a renewal, we do not refund the period that has started, because you have already been given access to it. You can stop at any time by simply not renewing.
Always refunded
- You were charged twice for the same plan, or the amount charged was wrong.
- You paid and the portal was not opened and we could not fix it within a few days.
- A payment was taken by mistake or without your permission.
We refund these in full, whatever the date.
How to ask
- Contact us at classorapk@gmail.com or on WhatsApp 0339 4810314.
- Send your school name, the date and amount of the payment and the transaction ID (or the order number for card payments).
- We reply within 2 working days and tell you if the refund is approved.
How we pay you back
- Card payments go back to the same card. Banks usually take 7 to 10 working days to show it.
- JazzCash, Easypaisa or bank transfers are returned to the account or wallet the payment came from, normally within 3 working days of approval.
- After a refund, the school's portal for that payment is closed. Your data is kept so you can come back later, and you can still download it.
- Any fees charged by a bank or wallet for sending the money may be deducted when they cannot be avoided.
Cancelling
Classora never charges you automatically, so there is nothing to cancel. If you do not renew, the portal locks on the end date. See the Terms of Service and Privacy Policy for the rest.
Classora, operated by Zain Corporations (zaincorporations.com)